Shopper's Mate
Shopper's Mate brings iPad checkout, Reward's Mate loyalty and a local marketplace into one connected platform. Customers build one universal balance across participating stores.
MVP in development. Initial Brisbane pilot planned.
We would rather tell you what is not built yet than surprise you later.
Illustrative product preview
Shopper's Mate is an Australian-built iPad system for independent retailers. It runs the sale at the counter, connects eligible purchases to one Reward's Mate balance and gives participating local businesses access to a rewards network no single independent store would normally be able to build alone.
iPad checkout for retailers
Shopper's Mate is being built as the retailer's operating layer — catalogue, sale, rewards scan, receipts and basic store visibility in one workflow.
Reward's Mate for customers
Customers keep one universal points balance: scan at checkout, earn and use points across participating stores, and discover local businesses.
Connected at the till
When a member scans, the universal balance updates through the same checkout path the retailer already uses — no separate loyalty silo.
Illustrative product preview · Reward's Mate customer experience
A customer may regularly visit a café, grocer, salon and local retailer, but each business usually asks them to manage a separate card, account or app. Most independent stores cannot create the reach of a major loyalty network on their own.
Customers use one Reward's Mate QR membership to earn and use points across participating businesses. Retailers remain responsible for their own customer relationships, while the standard network balance works consistently across the network.
One universal Reward's Mate balance
Customers earn and use one points balance across participating stores instead of managing a separate wallet for every shop.
Connected to the retailer's POS
Loyalty activity updates through the same Shopper's Mate workflow used for checkout, customers and reporting.
Clearer customer relationships
Each retailer can understand visits, points activity and purchase behaviour connected to its own store.
Retailers see customer activity connected to their own store. Cross-store insights are aggregated and permissioned. Retailers see identifiable activity connected to their own store, not a customer's complete history from unrelated businesses.
One connected system for retailer operations and the planned customer rewards network.
For retailers
An iPad retail platform bringing checkout, catalogue, rewards, digital receipts, basic inventory visibility and retailer reporting into one connected workflow.
For customers
A planned free customer experience for scanning at checkout, viewing a shared rewards balance, discovering participating stores, reviewing offers and keeping digital activity in one place.
One QR scan at checkout
Explore Reward's MateTap a product card or use the switcher above to see how each side of the stack works.
Direct payment integrations are planned for a later product phase.
Staff add products to the Shopper's Mate cart.
The customer scans their Reward's Mate QR code at checkout.
The sale is linked to the customer with consent and eligible points are recorded.
The retailer completes payment through the supported checkout and external EFTPOS workflow.
The retailer dashboard, points ledger, receipt and customer activity update from the same transaction.
Network settlement
When a member uses Reward's Mate points in your store, the customer pays their portion and Reward's Mate settles the approved points portion. Your store receives the full transaction value without having to chase another retailer or manage a separate rewards account.
Redemptions do not reduce your sale proceeds. The customer pays their portion and Reward's Mate settles the approved reward portion, so your store receives the full transaction value. The shared network is funded through the 1.25% fee on net eligible sales excluding GST across participating stores.
The pilot centres on checkout reliability, Reward's Mate scanning and clear retailer visibility before broader intelligence features.
The operating workflow retailers need before anything else can matter.
Later capabilities once checkout, rewards and reporting prove themselves in stores.
These are the operating outcomes the pilot is built to support. They are not presented as measured results.
Loyalty is designed to fit into the sale without requiring staff to run a separate terminal or system.
Connect eligible purchases with a customer identity and measure visits, rewards and redemptions more clearly.
Bring product movement and basic stock visibility into the same retailer workflow.
Use identified customer activity to plan targeted retailer promotions instead of discounting every transaction.
Shopper's Mate is being built to bring checkout, loyalty, reporting and marketplace tools into a single workflow, so your team learns one system rather than managing disconnected products. Everything below is scoped for the initial pilot unless it is marked as planned.
Shopper's Mate
Reward's Mate
Loyalty connected to every eligible visit
Points, offers and receipts connected to one universal balance.
See the customer appPilot program
Stock visibility
See what is moving today
Stock counts, low stock and early dead-stock flags in one view.
See the featuresProduct status: PILOT SCOPE
A focused POS your team can use to ring up an order in seconds, with barcode scanning and durable, recoverable transactions so a sale is not lost mid-rush.
Product status: PILOT SCOPE
Reward's Mate points run through the same checkout your staff already use. There is no separate loyalty terminal or second counter workflow. Loyalty tiers are planned for a later phase.
Product status: PILOT SCOPE
Create clearly labelled store offers and limited-time promotions from the retailer tools. Automated personalisation is planned for a later phase.
Product status: PILOT SCOPE
Basic stock visibility sits in the same workflow as the sale, with early dead-stock flagging to surface products that need attention.
Product status: PILOT SCOPE, DEEPER ANALYTICS PLANNED
A retailer dashboard covering sales, baskets, member activity and basic product movement. Deeper margin, staff and category analytics are planned after the core reporting is validated in real stores.
Product status: PLANNED
A planned future capability. Once sufficient pilot transaction data exists, the R&D phase will evaluate models that identify useful return, churn and purchase-pattern signals.
Product status: PLANNED
A planned future capability. Shopper's Mate plans to develop busy-window forecasting after pilot data validates the underlying signals.
Planned forecasting tools are intended to help retailers prepare stock and staffing after sufficient pilot data is available.
Product status: PLANNED
Planned controls for who can refund, discount, manage campaigns or view sensitive reports. Granular role management is scheduled after the initial pilot workflow.
Product status: PLANNED
Designed so that adding another location does not require changing platforms. Multi-store management is planned after the single-store pilot workflow is validated.
Product status: PILOT SCOPE
Digital receipts for identified customers, with retailer access to recent transaction activity connected to their own store.
Shopper's Mate POS, Reward's Mate loyalty, reporting and marketplace access are provided together. The 1.25% is based on net eligible sales excluding GST, whether or not a Reward's Mate member scans. A customer scan determines reward eligibility, not whether the retailer fee applies.
Shopper's Mate POS, Reward's Mate loyalty, reporting and marketplace access are provided together. Plus 1.25% of net eligible sales excluding GST.
The 1.25% is based on net eligible sales excluding GST, whether or not a Reward's Mate member scans. A customer scan determines reward eligibility, not whether the retailer fee applies.
Scanning determines customer point eligibility, not whether the retailer fee applies. See eligible-sale rules.
A practical roadmap for building, testing, and scaling a retail platform shaped by real stores.
Building, testing, and scaling with real retailers.
Retailer and customer workflows, interface concepts and operating model defined.
Checkout, catalogue, customer scanning, points ledger, digital receipts and initial reporting.
Test checkout speed, scan rate, reward use, retailer workflows and customer understanding in real stores.
Develop deeper inventory, campaign and forecasting capability from measured transaction data.
Less friction at the counter
Rewards that bring customers back
Less waste and fewer missed sales
Practical technology for independent stores
From the founder
Founder, Shopper's Mate · Brisbane, Australia
Founder Tanmay Somani has worked at checkout and managed grocery operations, including stock, ordering and dead-stock control. That experience exposed the gap between the daily reality of independent retail and the disconnected systems many teams are expected to use.
With a background in computational data science and computer engineering, he is building Shopper's Mate around a practical principle: record every sale reliably, make loyalty easy at checkout and earn the right to add intelligence from real retailer data.
Brisbane, Australia
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We are preparing an initial Brisbane retailer pilot with independent businesses willing to test the checkout and rewards experience in a real operating environment.
